Continuous improvement is a requirement in the ever-evolving cybersecurity space. That’s why Intezer is excited to introduce a new feature in the Autonomous SOC platform: a real-time feedback mechanism. This simple, yet powerful tool allows you to communicate directly with Intezer, ensuring that it gives you results that align with your organization’s unique security needs.
Intezer’s latest update brings a practical enhancement to our Autonomous SOC, allowing users to provide real-time feedback. This straightforward feature gives users direct influence to improve the accuracy of Intezer’s alert assessments for their environment, without sending a support ticket or email.
The Power of Thumbs Up/Thumbs Down
Each alert triage page within Intezer’s platform now features a “‘Thumbs Up” or “Thumbs Down” button. This intuitive feedback system empowers you to voice your approval or concerns about our assessments of your endpoint, phishing, and SIEM alerts. Liked an analysis? Give it a thumbs up. Disagree with a triage verdict or investigation finding? Thumbs down lets Intezer know.
Personalized Fine-Tuning for Unique Environments
Regular interaction with this feature is particularly helpful in the initial weeks of implementing our Autonomous SOC. It enables Intezer to refine threat escalation and investigation logic to meet the specific requirements of your team. This process mirrors the onboarding period of a managed SOC, where you would typically provide continual feedback to human analysts. However, with Intezer’s technology-driven approach, your inputs directly shapes the system to cater to your preferences and environment.
Our team takes pride in providing accurate triage results and deep investigation reports, for every single alert. Since environments vary between different organizations, this feedback gives Intezer additional “knowledge” to deliver high-quality triage and investigation results that are tailored to your internal systems.
Advanced Behind-the-Scenes Adaptation
Our system leverages a range of techniques to incorporate your feedback. This includes integrating environment-specific rules and exceptions and potentially adjusting our core analysis algorithms. For each organization, we privately index relevant software code used in your environment. This means our system can recognize and adapt to internally-developed software, ensuring even custom solutions are accurately assessed in your cybersecurity landscape.
Training AI-Powered Tools for Your Security Operations
The Autonomous SOC platform is designed to mimic the expertise of security analysts, but analysts also have to be trained a little differently at each organization. Now Intezer can evolve how it handles alert triage with your direct input in the platform, so you get a tailored experience.
Intezer reached several notable milestones last year, achieving up to 99% accuracy in the identification of false positive alerts and revealing only 4% of investigated alerts on average required escalation for immediate incident response. We want to ensure that customers with unique environments are able to quickly get the same high performance and fast ROI after implementing the Autonomous SOC platform.
We take feedback from our users and the accuracy of Intezer’s results seriously, and this simple feedback feature is one small part of our commitment to addressing resource and talent scarcity in cybersecurity. We encourage you to use this feature, helping Intezer fine-tune its results to better serve your needs.
To learn more, you can visit our documentation or book a demo to learn more about the Autonomous SOC platform.
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