The challenge for call centres over recent months has been how to balance the safety of employees and support them working remotely, with a lack of access to secure systems that could connect them to customer files, policy documents, and payment processes. Many of the systems they rely on have not been developed for migration …
Article Link: https://dwaterson.com/2020/09/22/equipping-remote-call-centre-agents-to-protect-customer-data/